Leadership, HR and Office Professionals
67 courses
- SOA 001
Administration and Office Management: Best Practices and Technologies
Deals with the running of a modern office, from workflow design, filing and records control to diary management, buying office supplies and using shared calendars, cloud…
- SOA 002
Advanced Executive Office Administration and Secretarial Skills
Builds on solid secretarial experience to meet the demands of supporting a chief executive, board or senior leadership team.
- SOA 003
Advanced Management Development Programme for PAs
Develops senior personal assistants into office leaders who manage people, budgets and projects, not only diaries.
- SOA 004
Advanced Office Administration
Takes experienced administrators beyond routine tasks into the design and control of office systems.
- SOA 005
Advanced Writing Skills
Sharpens the writing of staff who already write regularly at work.
- SOA 006
Archival Management and Documentation
Follows records through their full life, from creation to permanent archive or authorised destruction.
- SOA 007
Basic Executive Office Administration and Secretarial Practice
Introduces the core duties of a secretary or administrative assistant in an executive office.
- SOA 008
Basic Internet and Desktop Research for Secretaries
Teaches secretaries how to find, check and present information quickly for their managers.
- LHROD 001
Building Self Esteem and Assertiveness Skills
Helps employees build self-confidence and express their needs and views assertively without being passive or aggressive.
- LHROD 002
Coaching and Mentoring
Explains the difference between coaching and mentoring, then shows how to run a coaching conversation using the GROW model and how to manage a structured mentoring…
- SOA 009
Communication and Customer Care
Focuses on how administrative and front-line staff communicate with internal and external customers.
- SOA 010
Communication and Report Writing Skills
Combines general workplace communication with the practical skill of writing reports.
- SOA 011
Communication, Coordination and Leadership
Prepares administrative professionals to coordinate work across teams and to lead where they hold no line authority.
- SOA 012
Computer Programme for Executive Assistants
Develops the intermediate computer skills that executive assistants use every day.
- SOA 013
Computerised Management of Institutional Records
Explains how organisations manage records in electronic form.
- LHROD 003
Conducting Effective Performance Reviews
Focuses on the review meeting itself.
- LHROD 004
Conquering the Fear of Speaking in Public
A practical course for people who dread presenting.
- SOA 014
Digitisation of Archives
Guides delegates through planning and running a digitisation project for paper, photographic and other archival material.
- SOA 015
Effective Communication, Assertiveness and Time Management for Secretaries, PAs, EAs, ESs
Addresses three linked skills for office professionals.
- SOA 016
Effective Conflict Resolution Skills for Administrators
Gives administrators practical ways to prevent, manage and resolve conflict at work.
- SOA 017
Effective Office Management and Administration
Sets out the core responsibilities of running an office as a unit.
- LHROD 005
Employee Welfare, Wellness and Motivation
Examines how physical health, mental health, financial stress and working conditions affect attendance and performance, and how organisations can respond.
- SOA 018
Event Management and Negotiation
Combines event planning with the negotiation skills needed to secure venues, catering, accommodation and services on fair terms.
- SOA 019
Event Planning and Management
Works through the full cycle of planning and running organisational events, from conferences and workshops to launches and board retreats.
- SOA 020
Executive Skills for Administrators, PAs and Secretaries
Develops the judgement and professional skills that set apart administrators who work closely with senior leaders.
- SOA 021
Front Office Management
Explains how to run reception and front desk services in corporate and public offices.
- LHROD 006
Good Leadership
Sets out the foundations of leading people well.
- LHROD 008 / ICT 003
Human Resource Information Systems
Looks at what a human resource information system does for the HR function and how to put one in place.
- LHROD 007
Human Resources and the Law
Takes HR practitioners through the legal requirements at each stage of employment, from advertising and selection through contracts, working time, leave, discrimination and harassment, record-keeping and…
- LHROD 009
Human Resources Information Systems: Computerised HR
A hands-on course in running day-to-day HR administration on a computer system.
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