We help organisations measure, plan and decide, for the same public and private institutions we train.
| Service | What you get | Typical clients |
|---|---|---|
| Customer satisfaction surveys | Survey design, data collection, analysis, and a report with priorities for improvement. | Utilities, banks, municipalities and service companies |
| Skills audits and training needs analysis | A skills gap report by role or department, with a prioritised training plan you can budget for. | HR and training managers in every sector |
| Training impact evaluation | Evidence of whether training changed performance, measured at reaction, learning, behaviour and results levels. | Organisations that have run large programmes, and their funders |
| Monitoring and evaluation | M&E frameworks, indicators, baseline studies, and mid-term and final evaluations. | Government departments, public entities and programme funders |
| Economic and policy research | Sector studies, policy briefs, economic impact analysis and forecasting. | Central banks, finance ministries, regulators and industry bodies |
| WSP and ATR preparation | Your Workplace Skills Plan and Annual Training Report compiled and submitted to your SETA, normally due by 30 April each year. | South African employers paying the skills development levy |
| Strategic planning sessions | Facilitated sessions that produce a strategic plan. For South African government clients, plans and annual performance plans aligned to the DPME framework. | Boards, executive teams, government departments and public entities |
Selected work
Clients are not named, for confidentiality. Details are shared with prospective clients on request.
Customer satisfaction survey
A South African state-owned enterprise
Economic and policy research
A Southern African central bank
Monitoring and evaluation
A South African non-profit organisation
How an engagement works
- Scoping call
We agree the question, the people involved and the deadline. - Proposal
Method, timeline and fee, within 72 hours of receiving the information we need. - Fieldwork or sessions
Surveys, interviews, data analysis or facilitated workshops. - Report and presentation
Findings, recommendations and a briefing for your leadership.