About this course
Deals with the running of a modern office, from workflow design, filing and records control to diary management, buying office supplies and using shared calendars, cloud storage and collaboration tools. Delegates review their current office procedures, compare them with good practice and plan practical improvements that cut delays, lost documents and duplicated effort.
Why this course
Many offices still depend on paper trails, personal email folders and informal routines that break down when a key person is away. Sending administrators on this course gives the organisation consistent procedures, better use of the software it already pays for and fewer errors in correspondence, filing and scheduling.
What delegates will be able to do
By the end of the course, delegates will be able to
- Map an office workflow and identify delays, duplication and control gaps
- Set up a shared filing structure with clear naming and version rules
- Use shared calendars, cloud folders and task tools to coordinate office work
- Draft standard operating procedures for routine administrative tasks
- Plan and monitor an office budget for supplies, services and maintenance
Who should attend
Office managers, administrators, administrative officers, secretaries and personal assistants in public and private organisations who run or support day-to-day office operations. Basic computer literacy is assumed.
How it is delivered
Facilitator-led sessions with case studies, demonstrations of common office software and group work redesigning delegates' own office procedures. It is available as a public course, in-house at your premises, or as live virtual sessions. Duration and dates are confirmed in your quote, and in-house groups can have the examples and exercises fitted to their organisation.