About this course
Takes experienced administrators beyond routine tasks into the design and control of office systems. Topics cover process improvement, records and information governance, administrative policy writing, vendor and contract administration, office cost control, risk and compliance checks, and reporting on administrative performance with simple indicators.
Why this course
As organisations grow, informal administrative practices lead to audit findings, lost records and wasted spending. Administrators who can design controls, write policy and measure performance help the organisation pass audits, manage costs and answer management requests with accurate information.
What delegates will be able to do
By the end of the course, delegates will be able to
- Redesign an administrative process to remove unnecessary steps and approvals
- Draft an administrative policy or procedure in a standard format
- Administer supplier contracts and service level agreements
- Set and report on performance indicators for administrative services
- Identify compliance and audit risks in office procedures and propose controls
Who should attend
Senior administrators, administration officers, office managers and administrative team leaders who handle day-to-day office work and now carry responsibility for systems, policy or staff. Working experience in office administration is assumed.
How it is delivered
Practical workshops where delegates analyse and improve their own administrative processes, supported by case studies, policy drafting exercises and peer review. It is available as a public course, in-house at your premises, or as live virtual sessions. Duration and dates are confirmed in your quote, and in-house groups can have the examples and exercises fitted to their organisation.