About this course
Introduces tools for analysing and resolving conflict in public life, from service delivery protests and land disputes to tension between communities and the state. Delegates use conflict analysis tools such as the conflict tree and actor mapping, compare negotiation, mediation, dialogue and adjudication, and plan early warning and response measures for their own area of work.
Why this course
Public institutions often meet conflict only once it has turned into protest, violence or litigation. Officials who can read the early signs and choose the right resolution process can restore trust and keep services running. The same approach applies to companies whose operations affect neighbouring communities.
What delegates will be able to do
By the end of the course, delegates will be able to
- Analyse a conflict using a conflict tree, actor map and timeline
- Compare negotiation, mediation, dialogue and adjudication for a given dispute
- Design a simple early warning and response system for local conflict
- Facilitate a community meeting with clear ground rules and agreed follow-up
- Prepare a conflict resolution plan with roles, steps and follow-up actions
Who should attend
Local government and provincial officials, community liaison and stakeholder relations staff, police and public order officers, and NGO practitioners working with communities. Also suits corporate social investment and community affairs staff. No prior training is required.
How it is delivered
Facilitator-led sessions with conflict analysis exercises on real African cases, group work and a role-played public meeting. It is available as a public course, in-house at your premises, or as live virtual sessions. Duration and dates are confirmed in your quote, and in-house groups can have the examples and exercises fitted to their organisation.